General support
deckampsupport@gmail.com
Questions, feedback, beta access and compatibility.
Privacy requests
deckampsupport@gmail.com
Requests about data handling, account connections or deletion.
Quick answers.
Is Deckamp available to download?
Not publicly. A small TestFlight beta is being prepared; invitation availability and timing have not yet been announced.
What music libraries does Deckamp connect to?
Development currently focuses on Plex, Jellyfin and Navidrome/OpenSubsonic personal music libraries. You must have permission to access each server and its media.
Does Deckamp include a music subscription?
No. Deckamp is a music player and library experience. It does not provide a subscription catalog of recordings. Additional integrations remain subject to their providers' requirements.
Can I report a bug?
Yes. Email the steps that caused the issue, your iOS version, and the build number if known. Please remove passwords, access tokens, full server addresses and other private details from screenshots or logs.
What if I'm having trouble with offline playback?
Offline support is under active testing. Playback depends on the source and rights associated with the media. Avoid relying exclusively on the beta for travel or important listening situations.
Can I request deletion of data?
Email us using the subject “Privacy request.” Data stored on your own device or held by connected third-party providers may need to be removed separately. Please see our website privacy notice for contact details.